Understanding Patient Protection as Consumers in He alth Services

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Understanding Patient Protection as Consumers in He alth Services
Understanding Patient Protection as Consumers in He alth Services

Everyone should know the rights and obligations of consumer protection in he alth services. Patients as consumers need to know everything related to patient protection in order to ensure their own he alth

Knowing that consumer protection actually has a noble goal, which is to eliminate practices that can harm one party as much as possible.

Understanding Patient Protection as Consumers in He alth Services - Alodokter

Patient protection includes protection of patient rights, which includes:

  • Right to choose a doctor
  • Receive information related to the disease and the treatment plan suggested by the doctor
  • Approve treatment or medical action through medical approval
  • Get comfort, security, and safety while being treated by a doctor
  • Get confidential medical information
  • Get compensation if in fact the service or medicine received actually causes harm to the patient

However, it is important to remember that in the context of medical ethics, the relationship between doctors and patients is legally and ethically different from the position of the patient as a consumer in other aspects.

In medical practice, doctors provide services in an effort to treat and treat patients, not promising treatment results for the patient's condition.

Therefore, patients and their families must understand that medical practice is a service in the doctor's efforts to provide treatment and care according to the patient's needs, not fixated on the final result of the service received.

What are Patient Rights?

Patient protection is also attached to the he alth workers. This is evidenced by the necessity of doctors or other medical personnel to obtain medical approval (informed consent) when they want to take any medical action on a patient.

A written or verbal consent form from the patient should be given after the patient has received a complete explanation.

Some of the things below are material that must be explained to patients by doctors or hospitals:

  • Diagnosis and medical procedures
  • The purpose of the medical procedure and its side effects
  • Possible risks and complications
  • Alternative actions and their risks
  • Prognosis of the patient's condition against the actions taken

Other things that are also the rights of patients in the context of patient protection are:

  • Get a complete explanation of the medical condition and actions to be taken
  • Asking for opinions from other doctors
  • Get proper service and according to medical needs
  • Refuse medical treatment.

Not only doctors, hospitals or he alth care providers are also interested parties in implementing consumer protection for patients.

For example, the hospital is obliged to provide information about the rights and obligations of the patient. In addition, the hospital is obliged to provide services that are humane, fair, honest, and without discrimination against patients.

Consumer protection for patients also includes the patient's right to obtain quality he alth services in accordance with professional standards and standard operating procedures that have been determined by the government.

Another right for patients guaranteed by law is to receive effective and efficient services so as to avoid physical, emotional, and material losses.

Patients also have the right to choose a doctor and treatment class according to their wishes, but still have to follow the rules that apply at the hospital.

Patient Rights when Treated in Hospital

In addition to the things above, patient protection is their right when undergoing treatment in a hospital according to the regulations written in the law, namely:

  • If any, file a complaint regarding the quality of service you get
  • Ask for consultation about the illness to other doctors who have a Practice License (SIP) both inside and outside the hospital where treatment is
  • Get privacy and confidentiality of medical information related to diagnosis of illness, including medical record data
  • Get information which includes diagnosis and procedures for medical treatment, goals of treatment and medical action, alternative actions, risks and complications that may occur, and the prognosis of personal conditions for the actions taken and the estimated cost of treatment.
  • Giving approval or refusal of the actions that will be given by he alth workers for the disease you are suffering from
  • Accompanied by family when in critical condition
  • Worship according to religion or belief as long as it doesn't disturb other patients
  • Get assurance of safety and security during hospitalization
  • Submit proposals, suggestions, and improvements to the treatment from the hospital
  • Sue and/or sue the hospital if it is suspected that they have provided services that are not in accordance with standards, either civilly or criminally
  • Complaining about services from the hospital that are not in accordance with service standards through print and electronic media in accordance with the provisions of laws and regulations

In addition to getting protection for their rights, patients also have obligations that must be carried out as long as they are treated in he alth care agencies.

For example, patients are required to provide complete and honest information about their he alth problems, comply with the advice and instructions of doctors, comply with the applicable regulations where they seek treatment, and provide compensation for services received.

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